All the Bad Stuff on One Page
This is a lovely ride with great scenery, fun people, wonderful crew, too much food...
But I can guarantee you that someone is going to have a terrible time.
You see, on every ride we do there is a consistent one percent of our fellow cyclists that have a really bad time of it.
When things go wrong for one of our fine riders we scrape them up with a spatula and then we often hear them say, “But no one told me that...”
And so here is -- all the bad stuff on one page. For 99 percent of you this doesn’t matter one bit -- you are going to have a blast. But if you would like to avoid being in that unhappy one percent (or if you just like to read cranky stuff), this is worth taking a look.
Our Incredibly Unfair Refund Policy
Once you register, you can get a full refund if you notify us within 14 days.
If you miss that 14-day deadine but notify us within 30 days, you can get a full credit for your deposit. That credit is valid for any of our rides until the end of our 2020 ride season.
After 30 days have passed from the time you register we can not issue any refunds or credits for any reason. Ever.
SO... we strongly recommend that you consider buying trip insurance here. That way if something happens where you can’t attend the trip you’re covered. This insurance is offered by an excellent insurance company that has paid out many times to our cycling friends over the years. Every trip we do we get a last-minute plea from a cyclist with an emergency -- trip insurance covers you and gets you a refund.
Prices for the insurance? Depend on the options you pick. Feel free to go to the insurance site here and play around -- no commitment or credit card required. No sales pitches or phone calls.
Obscure Trivia Note
I’ve been putting on swell rides for more than 20 years now -- it’s my full-time job, and I expect to do this for another 200 years. But if my poor little company ever goes broke or I die in a horrible ice-cream-and-pie related accident, all ride credits will have zero value, OK? OK.
A Brief Word About Illness, Accidents, Death, and Cake
We get lots of emails right before the ride: "Even though you have a no-refund policy, I need a refund. I can’t ride because I am sick and I have a note from my doctor to prove it -- would you like a copy of the note?"
No I would not.
We believe you (and your doctor) but it's like this:
Suppose I'm a baker and you order a 10-foot tall cake for your birthday.
Then something terrible happens. You get the flu. You fall down a flight of stairs. You get drunk and crack a tooth on a coffee table.
We understand why you no longer want the cake.
But when you placed your order, I purchased perishable ingredients. I added extra staff. I bought Cake Insurance (OK... just go along with me here...)
I don't need a note from your doctor.
I believe you.
Fate has dealt a wonderful person like you a completely unfair hand for no good reason at all.
But one of us is about to lose the price of the cake, and it's going to be you or me.
And me being the poor and cranky guy I am... it's going to be you. (There must be a MUCH nicer way to say that, but nothing comes to mind just at this moment...)
Now imagine that I have 50 people who EACH order a birthday cake and you get the idea.
Thanks for understanding.
You must wear a hard bike helmet at all times on the ride. No helmet/no ride/no exceptions.
Oh yeah, and while we’re being mean, no earphones or cell phones while you’re pedaling either. If you break these rules, we will kick you off the ride and everyone will laugh at you. No refunds.
Whiners will be dealt with in the harshest possible manner.
Weather & Route Conditions
If it is hot out you may be hot.
If it is cold out you may be cold.
If it is raining you may get wet.
Yeah, this is painfully obvious to 99 percent of you, but we DO get emails...
We work constantly to find the best routes, but if there is a pot-hole or a nasty bit of uneven pavement, it is up to you to work around it. We often get frantic screaming phone calls on ride day at our headquarters: “THERE’S A HUGE POTHOLE AT MILE 23.4!” We understand your concern but there is remarkably little we can do about this on ride day. (Our personal paving machine and steamroller are both still in the shop, waiting for spare parts.)
The only time we cancel the ride is if the weather is so bad that we believe that your life would be in danger out on the route. (Lightning, tsunami...) We do not issue refunds if we have to cancel the ride. (Why? See above under Our Incredibly Unfair Refund Policy). Please consider travel insurance
We don’t serve bottled water. Ever. Here's why.
The Length of the Rides
I do my best to get the route mileages to come out just exactly perfect (on account of our new name is The Just Exactly Perfect Brothers’ Band...) but it rarely works out that way.
In addition, I got in the middle of a friendly yet heated debate one year over which is more accurate for measuring the route:
A car odometer
Computerized maps such as Google
MY bike odometer
YOUR bike odometer
I promise to do my very best for you, but as our route sheets often state at the bottom, “Mileage figures are highly inaccurate and are for your entertainment purposes only.”
WARNING: Our mixed nuts may contain nuts. (Duh!)
The Route Sheet
On the day of the ride we will give you a great route sheet. We do not release copies of the route sheet in advance, for a couple reasons:
Not everyone is as honest as you. When we release the route sheet in advance, we get a lot of people who do the ride without paying.
Believe it or not, the route sheet is usually not ready until just a day or two before the ride. Why? Because our excellent route-marking crew heads out right before the ride to check for any last-minute changes. It is VERY common for them to come across a road that we have used for years, only to discover that it is closed for construction (or under water), leading to last-minute detours. When the crew returns from marking the route they are THE final word on where the route goes -- even I don’t know the route until I hear back from them.
Hope you understand! When we’ve released the route sheet in advance bad things happen to us, and we hate when that happens!
Transporting Your Bike
If we are transorting your bike to the ride it will travel in one of our private trucks.
We are cyclists with expensive bikes too, and we are gentle with all of the bikes, but even under the best circumstances, bad stuff can happen to you unfairly, so please heed this warning carefully: DURING THIS EVENT YOUR BIKE MAY BE SCRATCHED, DENTED, BROKEN, BENT, OR DESTROYED. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR BIKE -- LARGE OR SMALL -- AND WE DO NOT PAY FOR BIKE DAMAGE.
In other words, if you see one of our staff jumping up and down on your bike we promise to kill them, and we will pay for damage to your bike. But if your bike gets a flat tire, scratched, banged, dented, bent, broken, or destroyed accidentally, we can not be responsible, and we can not reimburse you. This may be the wrong ride to bring your one-of-a-kind, Dura Ace 25th Anniversary Edition, custom-painted-by-Ernesto Colnago-himself-bicycle.
Why the hard line on bike damage?
Years ago I was the tour director of a ride where a cyclist swore that we scratched the paint on the bottom of his bike. (You know -- the bottom -- where you can’t see it...) The solution that he proposed was that we pay to have all of the components removed from his bike, have the bare frame shipped to Italy where it would be hand-painted, then shipped back to the U.S. and reassembled. Estimated price way back then: $3,000. Were we responsible for that scratch in his paint? I don’t think so, but who knows?
So rather than risk bankrupting our little company every time we ride, we just put this mean policy in place instead.
I’m reminded of our high school drug dealer youth-group leader. He was the first person I ever knew who had a custom-built bike. He had a dream that he dropped the bike and scratched it, and he never rode that bike again.
You are on an adult adventure and adult adventures involve risk.